Frequently Asked Questions

Simply click "Start Your Online Visit" or "Begin Your Online Visit" on any page. You'll be guided through a short questionnaire that takes 5-10 minutes to complete. Answer questions about your health goals, medical history, current medications, and lifestyle. Once submitted, a licensed clinician will review your information within 24 hours.

You'll need to provide basic personal information (name, date of birth, contact details), your medical history, current medications and supplements, any known allergies, and details about your health goals (weight loss, longevity, hair restoration, skin health, or sexual wellness). The more accurate information you provide, the better we can personalize your treatment plan.

Most patients complete the online questionnaire in 5-10 minutes. You can save your progress and return later if needed. After submission, a clinician typically reviews your case within 24 hours. Once approved, your medications are prepared and shipped, usually arriving within 3-5 business days.

Not always. Most cases can be handled asynchronously through our online platform. However, if your clinician has additional questions or feels a live consultation would be beneficial, they may schedule a video or phone call with you. You'll also have the option to request a live consultation if you prefer.

It depends on your treatment plan. Some therapies—particularly hormone optimization, certain peptide protocols, or longevity treatments—may require baseline lab work to ensure safety and optimal dosing. Your clinician will let you know if labs are needed. We can help coordinate convenient at-home lab testing or provide lab orders you can take to a local facility.

Absolutely. All Long Live clinicians are board-certified, licensed physicians or nurse practitioners in good standing with their state medical boards. They specialize in longevity medicine, functional health, and precision prescribing. Every clinician undergoes thorough credentialing and background checks before joining our network.

Your clinician reviews your complete health profile—including your goals, medical history, current medications, lifestyle factors, and any lab results. Based on this comprehensive assessment, they design a treatment plan tailored specifically to your biology and objectives. Dosages, medication types, and protocols are all customized to optimize safety and effectiveness for you.

Safety is our top priority. Your clinician carefully evaluates your medical conditions, current medications, and health history before prescribing any treatment. Certain conditions or medication combinations may make some therapies unsuitable, and your clinician will only recommend treatments that are safe and appropriate for your specific situation. Always disclose all medical conditions during your visit.

All medications are sourced exclusively from licensed, FDA-registered compounding pharmacies in the United States. We partner only with pharmacies that meet rigorous quality and safety standards. Your prescriptions are compounded or dispensed specifically for you using pharmacy-grade ingredients and shipped directly from the pharmacy in discreet, secure packaging.

Yes. All of our partner pharmacies are FDA-registered and operate in full compliance with federal and state pharmacy regulations. They follow strict Good Manufacturing Practices (GMP) and undergo regular inspections. We only work with pharmacies that maintain the highest standards of quality, sterility, and safety.

Once your treatment plan is approved and your prescription is prepared, medications typically arrive within 3-5 business days via standard shipping. Expedited shipping options may be available for an additional fee. You'll receive tracking information so you can monitor your delivery every step of the way.

Yes, you can discuss preferences with your clinician. While your clinician will recommend what they believe is most effective and appropriate for your needs, they'll consider your preferences when medically appropriate. If you have specific requests or concerns about certain formulations, mention them during your online visit or message your care team.

Your care team is here to help optimize your results. If your medication isn't working as expected or you're experiencing side effects, message your clinician right away. They can adjust your dosage, switch medications, or modify your treatment protocol. We're committed to finding what works best for your unique biology and goals.

You'll see transparent pricing before confirming your treatment plan. You're only charged after your clinician has reviewed and approved your plan, and you've confirmed you want to proceed. No hidden fees or surprise charges. For subscription plans, you'll be charged on your regular billing cycle (typically monthly).

Your visit includes the online questionnaire, comprehensive clinician review, personalized treatment plan development, prescription (if appropriate), and ongoing access to your care team for questions and adjustments. Medications, lab work (if needed), and shipping are priced separately and disclosed upfront.

Many of our treatments are available as monthly subscriptions for convenience and consistent results. Subscription pricing is clearly displayed before you confirm. You can pause, modify, or cancel your subscription at any time with no penalties. We're here to support your journey, not lock you into unwanted commitments.

Currently, Long Live does not accept insurance. Most longevity and optimization therapies are not covered by traditional insurance plans. However, our transparent pricing and convenient subscription options are designed to make precision medicine accessible. You may be able to use HSA or FSA funds—check with your benefits provider.

Yes. Long Live uses bank-level 256-bit SSL encryption to protect all data transmitted between your device and our servers. All personal health information is stored on secure, HIPAA-compliant servers with multiple layers of protection. We employ industry-leading security practices to keep your information safe.

Only your assigned clinician and essential care team members have access to your medical records, and only to provide your care. We never share your personal health information with third parties for marketing purposes. Any sharing of information requires your explicit consent, except as required by law (such as valid legal requests or emergencies).

Yes. You have the right to request deletion of your personal data at any time. Contact our support team, and we'll process your request in accordance with applicable laws. Please note that certain medical records may need to be retained for legal or regulatory compliance purposes, but we'll delete all information that's not legally required to be kept.

Long Live is currently available in most U.S. states. During your online visit, you'll enter your location, and our system will confirm availability. If we're not yet available in your state, we'll add you to our waiting list and notify you as soon as we expand coverage to your area. State availability can vary based on telemedicine regulations and pharmacy licensing.

Each state has its own medical licensing requirements, telemedicine regulations, and pharmacy laws. Clinicians must be licensed in the state where the patient is located, and pharmacies must comply with state-specific compounding and shipping regulations. These varying requirements mean telemedicine services may have different availability or offerings depending on your location. We're actively working to expand access nationwide.